Terms of service

1. General Information

By placing an order with Crowned Cleats, you agree to the following terms and conditions in full. These terms apply to all purchases made through our website/platform.

2. Product Description & Quality Disclosure

  • All products sold by Crowned Cleats are sourced from third-party manufacturers and suppliers
  • Products are offered at competitive price points that reflect their sourcing and manufacturing origin
  • While our products are inspired by and designed to resemble popular branded football boots, they are independently manufactured
  • Product quality and materials may vary from those of officially licensed retail products
  • By completing a purchase, the customer acknowledges and accepts the nature and origin of the product as described

3. Branding & Representation

  • Crowned Cleats is an independent retailer and is not affiliated with, partnered with, or endorsed by any official sportswear brand
  • Brand names or references used in listings are for descriptive and comparative purposes only
  • Please note that our products are not marketed, sold, or represented as authentic/original branded items.
  • Customers are encouraged to review all product details and images carefully before purchasing

4. Pricing & Payment

  • Prices are set in accordance with the independent manufacturing and sourcing of our products
  • Payment must be cleared before dispatch
  • We reserve the right to cancel any order at our discretion

5. Shipping & Delivery

  • Orders are dispatched within 4-7 business days
  • Delivery timeframes are estimates and not guaranteed
  • Tracking information will be provided where available
  • Crowned Cleats is not responsible for delays caused by courier services or customs
  • International orders may be subject to import duties – the buyer is responsible for these costs

6. Sizing & Product Accuracy

  • Customers are responsible for selecting the correct size
  • Sizing charts are provided as a guide only
  • Minor variations in colour, finish, and design may occur due to manufacturing processes or screen display differences
  • These variations do not constitute grounds for a return

7. Customer Responsibility

By purchasing from Crowned Cleats, the customer confirms that they have:

  • Read and understood all product descriptions
  • Acknowledged the independent sourcing and manufacturing nature of our products
  • Accepted that pricing reflects the nature of the product being purchased
  • Made an informed purchasing decision

8. Limitation of Liability

  • Crowned Cleats is not liable for any indirect, incidental, or consequential damages arising from the use of our products
  • Our maximum liability is limited to the purchase price of the product in question

9. Dispute Resolution

  • In the event of a dispute, customers must contact us directly at crownedcleats@gmail.com
  • We aim to resolve all issues within 5-7 business days
  • Chargebacks initiated without prior contact may result in being permanently banned from our store

10. Privacy

  • Customer information is used solely for order processing and communication
  • We do not sell or share your data with third parties