Refund policy

Returns
Due to hygiene standards and the personal nature of footwear, Crowned Cleats does not accept returns under any circumstances. All sales are final. We strongly encourage all customers to review our size guide and contact us before ordering if they have any sizing questions — we're happy to help find the right fit before purchase.

Replacements
If your boots arrive damaged or defective, we will send a replacement pair at no cost to you.

To be eligible:

• Claim submitted within 7 days of confirmed delivery
• Boots must be unworn and in original condition
• Clear photos of the damage must be provided
• Damage must be present upon arrival — not caused by use or handling after delivery

How to request a replacement:

Email crownedcleats@gmail.com with your order number and photos of the damage
We review your claim within 48 hours
If approved, your replacement is dispatched within 3-5 days.

Exchanges
If you need a different size or colourway, we accept exchanges under the following conditions:

To be eligible:

• Request submitted within 7 days of confirmed delivery
• Boots must be unworn, unused, and in original packaging with all accessories
• Customer covers all return shipping costs — we recommend a tracked service as we • cannot be held responsible for items lost in transit
• Exchange will not be processed without prior approval — contact us before sending anything back

How to request an exchange:

Email crownedcleats@gmail.com with your order number and reason for exchange
We confirm availability of the requested size or colourway within 48 hours
If approved, return shipping instructions are provided
Once we receive and verify the returned pair, your exchange is dispatched within 3-5 days

Contact
DM us on Instagram or TikTok @crownedcleats or email crownedcleats@gmail.com. We reply fast. 👑